I didn’t receive a confirmation email after I placed my order?

Please check to see if the email is in your email Junk/Spam folder. If you definitely didn’t receive a confirmation email from us, then you may have entered your email address wrong. Please contact us, and we will try to correct your email address, and send you your confirmation email.

I Think My Order May Be Incorrect

Hmm, that can happen on occasion, but we do our best to make sure it doesn’t. Here’s what you do: Compare the lashes you received in the mail with your order confirmation email. If the styles on your order confirmation email are different than what you received in the mail, we apologise and will fix it as soon as possible. Please take a picture of the Lashes you did receive, along with your order number and send it to [email protected] We will replace your order and credit you if we were at fault.

My Order Arrived Damaged/Defective.

Uh Oh! We’re really sorry about that! Here’s what you do: Take a picture of the damaged order and send the picture along with your order number on our Contact Us page with a message describing the damage and or defect with the product. Please email us instead of posting on Twitter/Facebook/Instagram as we will most likely not see it and not be able to send you new ones.

I Didn’t Get My Tracking Number!

If you selected shipping via Canada Post, Australia Post or Royal Mail 2nd Class these are shipped untracked to save you money on postage costs. All international orders, and all orders where “Fast Shipping” has been selected are shipped with tracking numbers.

Where Is My Order?

Please allow the quoted time in business days for your lashes to arrive (Mon-Fri, not counting weekends) If your lashes still haven’t arrived after the quoted time, let us know and we will look into it for you.

Do You Accept Returns?

Sorry, we do not accept returns. Unfortunately it’d be unhygienic to do so so all sales are final.

My Credit Card Was Charged Twice?

All our payments are processed with PayPal. SocialEyesLashes.com does not store, nor have access to any of your credit card information. So that’s a great question, why did your card get billed twice? Check your email and see if you received more than one order confirmation email. If you have multiple confirmation emails, it’s likely you accidentally placed more than one order. Please contact us ASAP. If you only received one confirmation email and your card was billed twice please contact us with your order number in the title and we will make it our priority to get to the bottom of things ASAP.

I Ordered Multiple Eyelashes But Only Some Arrived!

What the heck, right? Don’t panic though! If you ordered a lot of lashes, it may have been shipped in multiple envelopes. We ship in separate envelopes to save you postage costs. This means sometimes your second, third or even fourth envelope (depending on the number of lashes you ordered) may still be making its way to your mailbox. If part of your order hasn’t arrived within the quoted shipping time, please contact us.

How Do I Place An Order?

Haven’t orderd with us before? No worries! Hopefully this guide helps – if not, don’t hesitate to contact us!

  1. Click “SHOP” on the main menu of the website.
  2. From “SHOP” you can create a new order by adding the items of your choice to your shopping cart simply by hovering your mouse over the picture of the item and clicking “add to cart”.
  3. You can also click on the photo of the lash to give you more information.
  4. On the individual lash page there is a blue “Add to Shopping Cart” button that you can click if you wish to purchase that lash. You can also toggle how many of that style you would like to add to your shopping cart.
  5. If you make a mistake and wish to adjust your order, click on the little Socialeyes shopping cart in the top left corner and then click “View shopping cart”.
  6. Once you are finished shopping and you are ready to checkout, click the little Socialeyes shopping cart in the top left corner, and then click “PROCEED TO CHECKOUT”
  7. We will then ask you for some information that we require in order to ship your order. Please fill in all the fields with your correct (this is an important bit ? ) details.
  8. Almost done. Click “Check Out Now With PayPal” to log into your paypal account (or add your card information) to complete the payment. You will then have a chance to review your order and check that everything is correct before you Click “Confirm order”- Please do check that everything is correct. We cannot change your order once it has been placed.
  9. After you have successfully placed an order with SocialEyes Lashes, you will receive a order confirmation in your email. If you did not receive the order confirmation email, please check your junk mail. If you definitely didn’t receive a confirmation email, we did not get your order and/or payment information correctly.
  10. If you’re still having trouble, contact us and we will help you sort it out 🙂 Contact Us Now