Please check to see if the email is in your email Junk/Spam folder. If you definitely didn’t receive a confirmation email from us, then you may have entered your email address wrong. Please contact us, and we will try to correct your email address, and send you your confirmation email.
Uh Oh! We’re really sorry about that! Here’s what you do: Take a picture of the damaged order and send the picture along with your order number on our Contact Us page with a message describing the damage and or defect with the product. Please email us instead of posting on Twitter/Facebook/Instagram as we will most likely not see it and not be able to send you new ones.
DHL Global Mail tracking numbers track until your package is handed off to your countries government post service. If your countries postal service supports tracking numbers, they will be available on the DHL tracking page under “Delivery by Postal provider”. All United States Postal Service tracking numbers will become valid once they are scanned into the USPS system, usually 2-5 business days after you order has been placed. If you are having any other difficulties tracking your package, please contact us and let us know.
If you selected shipping via Canada Post, Australia Post or Royal Mail 2nd Class these are shipped untracked to save you money on postage costs. All international orders, and all orders where “Fast Shipping” has been selected are shipped with tracking numbers.
Please allow the quoted time in business days for your lashes to arrive (Mon-Fri, not counting weekends) If your lashes still haven’t arrived after the quoted time, let us know and we will look into it for you.
Whoa whoa, don’t panic – there may still be time to fix this. Please double check your address before completing your order. If you’ve already placed your order contact us ASAP. We will only be able to help you out if you haven’t already received a shipping confirmation email. Thank you.
What the heck, right? Don’t panic though! If you ordered a lot of lashes, it may have been shipped in multiple envelopes. We ship in separate envelopes to save you postage costs. This means sometimes your second, third or even fourth envelope (depending on the number of lashes you ordered) may still be making its way to your mailbox. If part of your order hasn’t arrived within the quoted shipping time, please contact us.
Hey, that’s alright! If you are unable to place an order because you don’t know how, please follow our purchasing guide here. If you are unable to place a order because of an error with the website, try deleting your cookies and update your internet browser. If you’re still unable to place an order, we apologize, please Contact Us and let us know what’s happening.
Of course! We’ve got fans from around the world and hope we can make you one as well. ? Check out our Shipping and Handling page here to get an idea on what it’ll cost. Alternatively, check out our shipping estimator at the bottom of any page once you’ve added a couple items to your cart!
You are only able to cancel your order if you have not yet received our shipping confirmation email. Unfortunately you can’t change your order once it is placed so be extra careful when you place an order that everything is correct in the first place.